Resolved
This incident has been resolved. The fix has been effective, and platform performance has remained stable. Thank you for your patience.
Monitoring
We experienced slowness on the platform when processing rough check requests. Our engineering team has released a fix, and performance should now be improved.
We are actively monitoring the situation to ensure stability.
Identified
The new requests are now being processed without delays.
The team is working on fixing few pending requests submitted at the beginning of the incident.
Investigating
The platform is experiencing some slowness when processing rough check requests.
Our engineering team is investigating and will provide an update shortly.
If you are experiencing an issue not reflected on this page, or require help, please contact our support team directly by emailing support@tracr.com.